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Areas of Responsibility

The office is part of the justice architecture with a focus on promoting administrative justice by investigating allegations of mal-administration within the public sector. As a dispute resolution mechanism alternative to the courts, the Office discharges its mandate by investigating complaints of improper administrative conduct and recommending remedial actions where, in the opinion of the Ombudsman, the complainant has suffered injustice arising from the administrative conduct.

  • Investigations
  • Corporate Services; Accounts, Human Resources and Administration, Records Management, Facilities Management, Procurement Services
  • Corporate Communications and Research
  • Reforms
Departments/Sections and Key Functions

To review the lawfulness of public authorities’ actions or decisions, as well as the reasonableness and fairness of these actions and make recommendations for change or redress in accordance with the applicable laws. This is done by investigating allegations of maladministration in the public sector.

Contact Details

Gaborone Office

Private Bag BR 374



Lot 21, Corner of Khama Crescent and Queens, Main Mall,

Tel. (+267) 3953322

Fax. (+267) 3953539


Francistown Regional Office

Private bag F438



1st Floor, New BBS Office, Plot No: 13980

Tel. (+267) 2440547

Fax. (+267) 2440543


Maun Regional Office

Private Bag 6



Plot 514, Mathiba Road, New Mall.

Tel: (+267) 6864548

Fax: (+267) 6864510


Tsabong Regional Office

Private Bag 0015



Plot 37134, Kwesi Street, Tsabong CBD

Tel: (+267) 6542981

Fax: (+267) 6542983


Opening hours: 07:30 to 16:30, Monday to Friday, except public holidays

Email: ombudsman [at] 

Toll Free: (+267) 0800 600 014


Key Contact

Principal Public Relations Office

Corporate Communications and Research

Gaborone Office

Opening hours: 07:30 to 16:30, Monday to Friday, except public holidays

Tel. (+267) 3953322

Fax. (+267) 3953539